Terms & Conditions

Last updated: February 2025

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Ring Regent operates the website ringregent.com and provides AI receptionist and communication services (“Services”).
We take privacy seriously and are committed to protecting the personal information of our users, customers, and website visitors.

By using our website or Services, you agree to the terms outlined in this Privacy Policy.

 

1. Information We Collect

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We may collect the following information:

1.1 Information You Provide Directly

• Name

• Phone number

• Email address

• Business name

• Booking or appointment details

• Messages you send through our chat or SMS systems

• Files or documents you upload for service purposes

1.2 Automatically Collected Information

• IP address

• Device type

• Browser type

• Pages visited

• Session data

• Interaction logs with our AI or website

1.3 Information Processed on Behalf of Clients

If you use a chatbot or receptionist deployed by a business using Ring Regent, we may process:

• Inquiry details

• Appointment confirmations

• Call summaries

• SMS consent and opt-in/opt-out records

We process this information only to provide the service to that business.

 

2. How We Use Your Information

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We use collected information to:

• Operate and improve our AI receptionist services

• Respond to inquiries and messages

• Process bookings and deliver confirmations

• Provide support to businesses using Ring Regent

• Send transactional SMS or email messages (with proper consent)

• Maintain security, logs, and compliance

• Improve website functionality

• Analyze usage trends to enhance the service

We do not sell personal information.

 

3. Legal Bases for Processing

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We process personal information under the following legal bases (depending on location):

• Consent (e.g., SMS opt-in)

• Contractual necessity (providing services businesses request)

• Legitimate interest (improving our platform and security)

• Compliance with legal obligations

 

4. SMS Communication & Consent

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For any SMS messaging, we require explicit consent.
All SMS communications include opt-out instructions (“Reply STOP to opt out, HELP for help”).

We retain consent logs and STOP/HELP interactions for compliance purposes.

 

5. How We Share Information

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We may share data only with:

• Service providers (hosting, storage, analytics, communication providers like Twilio)

• Businesses using Ring Regent (when you interact with their chatbot or phone line)

• Legal authorities if required by law

We never sell personal information to advertisers.

 

6. Data Security

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We implement technical and administrative safeguards including:

• Encrypted storage

• Access controls

• Audit logs

• Rate limiting

• Regular monitoring

However, no method of transmission is 100% secure.

 

7. Data Retention

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We retain data only for as long as necessary:

• Communication logs: typically 12–24 months

• Account data: until deletion request

• SMS consent logs: as required for compliance

 

8. Your Privacy Rights

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Depending on your region, you may have the right to:

• Access your data

• Correct your data

• Request deletion

• Request a copy (portability)

• Withdraw consent

To request any of these rights, email: contact@ringregent.com

 

9. Children’s Privacy

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Ring Regent does not knowingly collect data from children under 13.

 

10. Changes to This Policy

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We may update this Privacy Policy periodically.
Changes will be posted on this page with a new “Last Updated” date.

 

11. Contact Us

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If you have questions about this Privacy Policy, contact:
contact@ringregent.com