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9169344332

Email 

contact@ringregent.com

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Privacy Policy

Last Updated: November 2025

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Ring Regent provides AI receptionist, call handling, messaging, and customer support automation services for businesses. This Privacy Policy describes how we collect, use, store, and protect personal information belonging to business clients and their customers (“users”).

By visiting ringregent.com, using our AI receptionist, submitting information through our forms, or communicating with us by phone, SMS, or chat, you agree to this Privacy Policy.

 

1. Information We Collect

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A. Information You Provide Directly

We may collect:

  • Name

  • Email address

  • Phone number

  • Business name and details

  • Appointment preferences

  • Service requests

  • Messages you send to us or our clients

  • Feedback or support requests

  • Files or documents you upload through our systems (if enabled by the business)

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B. Automatically Collected Information

When you visit our website or use our chat widget:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Session metadata

  • Cookies (for functionality and analytics)

C. Voice & Call Data

When calling a business using Ring Regent:

  • Call recordings (stored only to provide the service)

  • AI-generated transcripts

  • Time, duration, and call metadata

D. SMS & Chat Data

When interacting via SMS or chat:

  • Message content

  • Phone number

  • Opt-in/opt-out status

  • Delivery and engagement data

 

2. How We Use Your Information

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We use personal information to:

  • Provide AI receptionist and customer service automation

  • Respond to inquiries and route messages correctly

  • Confirm appointments and send service updates

  • Improve our AI models and accuracy (non-identifiable aggregated data only)

  • Detect fraud, abuse, or security risks

  • Comply with legal obligations

We do not sell personal data.

 

3. SMS Consent & Opt-Out

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Ring Regent sends SMS messages only after explicit user consent, consistent with carrier and legal requirements.

Users may opt out anytime by replying:

  • STOP to unsubscribe

  • HELP for help information

Message & data rates may apply.

 

4. How We Share Information

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We may share information with:

A. Service Providers (Third Parties)

To power our services, we may use:

  • Twilio (voice & SMS delivery)

  • OpenAI or similar AI vendors (AI processing)

  • Email service providers (notifications)

  • Analytics platforms (traffic and usage metrics)

  • Cloud hosting providers

These vendors process information on our behalf and do not have permission to sell or misuse data.

B. Business Clients

If you contact or interact with a business that uses Ring Regent, we share the relevant:

  • Messages

  • Call summaries & recordings

  • Appointment information

  • Contact details

This is required to deliver the service.

C. Legal Requirements

We may disclose information to comply with:

  • Law enforcement

  • Regulatory authorities

  • Court orders

 

5. Data Retention

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We retain information only as long as needed to:

  • Provide services

  • Meet legal or accounting obligations

  • Support business client records

Call recordings and SMS/chat transcripts may be retained for a limited period unless a business client requests deletion sooner.

 

6. Data Security

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We use industry-standard security measures, including:

  • Encryption in transit

  • Access controls

  • Secure server environments

  • Monitoring and logging

However, no system is perfectly secure, and we cannot guarantee absolute security.

 

7. Children’s Privacy

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Ring Regent is not intended for individuals under 13 years of age.
We do not knowingly collect information from minors.

 

8. Your Rights

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Depending on your jurisdiction (e.g., CCPA, GDPR), you may request:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your data

  • Restriction of processing

  • Opt-out of certain data uses

To exercise these rights, email us at: contact@ringregent.com

 

9. International Transfers

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Your data may be transferred to servers located in the United States or other regions where our service providers operate.

 

10. Changes to This Privacy Policy

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We may update this Privacy Policy periodically.
New versions will be posted on this page with an updated “Last Updated” date.

 

11. Contact Us

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For questions or concerns about this Privacy Policy, contact:

Ring Regent
Email: contact@ringregent.com
Website: https://www.ringregent.com

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